Lost remote, cant set up

I've lost my NP remote and can no longer set up my player. Have been on the phone with support for an hour and they cant figure anything out. Their website says you can just tell your phone to "Set up my device" and it will automatically pair and such, but this is not working for me.

Any help is appreciated. I just can't justify spending to buy another remote from ASUS when its only for a NIB nexus player.