Sorry for the CAPS but I am PO'd
Got my 2015 Lemon Chromecast (maybe google should take a lesson from CHEVY NOVA and rename) and have set it up on 3 different makes and vintage HDMI 1080p TVs and the factory charger. Each time I could see the setup page in the TV display formatted correctly. Each time after displaying video for maybe 10 minutes the TV display goes black and I am unable to get it to display anything? One time I was able to actually watch a few minutes of HBOgo before the display froze and the only way to clear was to reboot Chromecast.
Currently I can connect via Chromecast Android app and make changes to 2015 Lemon Chromecast using "devices" tab. I can reboot remotely using devices tab. I can reset to factory as well. CSR had me do this until it would no longer display anything even after reboot.
It appears I am connected but my 2015 Lemon is not displaying video.
I started a 20 minute chat on Monday with google that only resulted in calling an 800 number. So I called and wasted another 40 minutes rebooting and resetting over and over again without result. After 40 minutes I needed to go to a meeting.
Yesterday I received an email from the supervisor of the Customer Service Rep I wasted 40 minutes with on Monday wanting more info with pictures, documented sales info, etc?
COME ON GOOGLE, I bought this LEMON online from your store you have the info. I have invested and more than 1 hour with NO RESULTS.
I have purchased 6 old style Chromecasts and believe I am quite knowledgeable in Casting even setting up Internet Sharing on WIndows 8.1 to make private network in hotel when necessary.
CHROMECAST CUSTOMER SERVICE IS REALLY WEAK!!!!! THERE IS NO MANUAL AVAILABLE? NO DOCUMENTATION TO SHOW WHAT THE BUTTON IS FOR?
I know these are so cheap they may be disposable but they should at least work.
GOOGLE! HOW DO I GET THIS EXCHANGED WITHOUT IT COSTING ME MORE TIME AND MONEY. THE HOUR I HAVE WASTED WITH THIS LEMON HAS EXCEEDED THE VALUE OF YOUR PRODUCT! SHAME ON YOU!!!!!!!
Anyone else with this problem? Solutions?
Got my 2015 Lemon Chromecast (maybe google should take a lesson from CHEVY NOVA and rename) and have set it up on 3 different makes and vintage HDMI 1080p TVs and the factory charger. Each time I could see the setup page in the TV display formatted correctly. Each time after displaying video for maybe 10 minutes the TV display goes black and I am unable to get it to display anything? One time I was able to actually watch a few minutes of HBOgo before the display froze and the only way to clear was to reboot Chromecast.
Currently I can connect via Chromecast Android app and make changes to 2015 Lemon Chromecast using "devices" tab. I can reboot remotely using devices tab. I can reset to factory as well. CSR had me do this until it would no longer display anything even after reboot.
It appears I am connected but my 2015 Lemon is not displaying video.
I started a 20 minute chat on Monday with google that only resulted in calling an 800 number. So I called and wasted another 40 minutes rebooting and resetting over and over again without result. After 40 minutes I needed to go to a meeting.
Yesterday I received an email from the supervisor of the Customer Service Rep I wasted 40 minutes with on Monday wanting more info with pictures, documented sales info, etc?
COME ON GOOGLE, I bought this LEMON online from your store you have the info. I have invested and more than 1 hour with NO RESULTS.
I have purchased 6 old style Chromecasts and believe I am quite knowledgeable in Casting even setting up Internet Sharing on WIndows 8.1 to make private network in hotel when necessary.
CHROMECAST CUSTOMER SERVICE IS REALLY WEAK!!!!! THERE IS NO MANUAL AVAILABLE? NO DOCUMENTATION TO SHOW WHAT THE BUTTON IS FOR?
I know these are so cheap they may be disposable but they should at least work.
GOOGLE! HOW DO I GET THIS EXCHANGED WITHOUT IT COSTING ME MORE TIME AND MONEY. THE HOUR I HAVE WASTED WITH THIS LEMON HAS EXCEEDED THE VALUE OF YOUR PRODUCT! SHAME ON YOU!!!!!!!
Anyone else with this problem? Solutions?
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