I'm hoping someone can help. I have an LG G3 phone and is factory unlocked and running Lollipop 5.0. When I first got the phone (second hand), I was able to connect the phone via USB to my PC and was able to transfer files back and fore no problem. Until about 3 weeks ago, I am now unable to do this. The PC won't recognise the phone at all, all the USB connection does is charge the phone and I can see no option to get the phone to change to file transfer mode.
I had a look at Storage in the settings menu and I don't have the three dots that some people have spoke about. I have factory reset the phone and this hasn't fixed it.
I have tried using a different USB cable, this was the same. The drivers are installed (phone was recognized before). I have also tried the LG Suite, again same result. I also had a look in Device Manager for ACER something or other and this wasn't there.
I am currently having to use Bluetooth to transfer files back and fore to my PC and this is a bit slow. I'm assuming that an update LG have done has somehow broke the USB settings. I am also unable to root the phone (tried this before the USB stopped working and nothing worked) and possibly go back to KitKat 4.4.2 to even try that.
My phone has software version V20u-EUR-XX, Kernel Version 3.4.0 and build number LRX21R.A1439960697. There is no update available for my phone in the Software Update center.
After quite a bit of searching, it seems that this is a common issue but I have not found a solution to this. Can anyone help? Is there any firmware or software that I can try?
Thanks.
I had a look at Storage in the settings menu and I don't have the three dots that some people have spoke about. I have factory reset the phone and this hasn't fixed it.
I have tried using a different USB cable, this was the same. The drivers are installed (phone was recognized before). I have also tried the LG Suite, again same result. I also had a look in Device Manager for ACER something or other and this wasn't there.
I am currently having to use Bluetooth to transfer files back and fore to my PC and this is a bit slow. I'm assuming that an update LG have done has somehow broke the USB settings. I am also unable to root the phone (tried this before the USB stopped working and nothing worked) and possibly go back to KitKat 4.4.2 to even try that.
My phone has software version V20u-EUR-XX, Kernel Version 3.4.0 and build number LRX21R.A1439960697. There is no update available for my phone in the Software Update center.
After quite a bit of searching, it seems that this is a common issue but I have not found a solution to this. Can anyone help? Is there any firmware or software that I can try?
Thanks.
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