My daughter has a sprint galaxy note 4 and last night she was watching Hulu and her phone jumped to the password screen, problem is the fingerprint scanner doesnt show up and her password isnt unlocking the phone (wrong password). Im an apple user myself and am clueless to her phone, ive called sprint and they suggested a factory reboot, problem is she has pictures on her phone of her grandmother that passed away and doesnt want to lose them ofcourse. She doesnt have the debugg active and no way to access that that i know of because the phone is locked, is there a way to take off the lock? :confused:
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