Hi guys!
I recently noticed that the back cover on my ZenFone 2 has started to crack on the corners from the cover being taken off (http://imgur.com/a/xNyXw) after talking to a friend who also owns the ZenFone 2 who said that the same exact thing was happening to them I decided to talk to Asus support about any viable replacement options and unfortunately the only option I was provided with was to RMA the device either by just sending them my phone and having to wait for them to fix it and send it back to me, or the RMA Express option which costs .00 (and you have to put a credit card on file with them) and they'll ship you a new phone and you just send them the broken one and you're done. I personally find these options a little unfair as I'm someone who needs their phone and can't really wait a month for my phone to be fixed or afford to pay a .00 processing fee to get a new phone sent to me, and I really think that Asus should just be shipping a new back cover to customers who are experiencing this issue, like Apple did with the bottom cover replacement for the MacBook Unibody 2009-2010, and get the customer to ship the cracked cover back to Asus.
Asus support ticket screenshot: http://i.imgur.com/sav8AZG.png?1
Back cover cracks imgur album: http://imgur.com/a/xNyXw
EDIT: Oh just a note, I have always been super careful with this phone, and I've only taken the back cover off 2-3 times and always gently. And I've never dropped the phone and it's been in a case since day one.
I recently noticed that the back cover on my ZenFone 2 has started to crack on the corners from the cover being taken off (http://imgur.com/a/xNyXw) after talking to a friend who also owns the ZenFone 2 who said that the same exact thing was happening to them I decided to talk to Asus support about any viable replacement options and unfortunately the only option I was provided with was to RMA the device either by just sending them my phone and having to wait for them to fix it and send it back to me, or the RMA Express option which costs .00 (and you have to put a credit card on file with them) and they'll ship you a new phone and you just send them the broken one and you're done. I personally find these options a little unfair as I'm someone who needs their phone and can't really wait a month for my phone to be fixed or afford to pay a .00 processing fee to get a new phone sent to me, and I really think that Asus should just be shipping a new back cover to customers who are experiencing this issue, like Apple did with the bottom cover replacement for the MacBook Unibody 2009-2010, and get the customer to ship the cracked cover back to Asus.
Asus support ticket screenshot: http://i.imgur.com/sav8AZG.png?1
Back cover cracks imgur album: http://imgur.com/a/xNyXw
EDIT: Oh just a note, I have always been super careful with this phone, and I've only taken the back cover off 2-3 times and always gently. And I've never dropped the phone and it's been in a case since day one.
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